Shipping policy

## Shipping & Delivery

**Last updated: September 17, 2026**

BY DERNER currently ships to customers in the **United States only**.

### Fulfillment

BY DERNER works with independent international suppliers and fulfillment partners.

Depending on product and inventory availability, orders may be dispatched from international fulfillment locations, including locations in China and other parts of Asia.

BY DERNER does not represent that all products are stored or shipped from the United States.

### Processing Time

Orders are normally processed within:

**1–3 business days**

Processing begins after payment confirmation and ends when the order is transferred to the carrier or fulfillment provider.

### Transit Time

Estimated standard transit time to the United States is:

**3–15 business days**

### Total Estimated Delivery Time

Estimated total delivery time is:

**4–18 business days**

Delivery windows are estimates and not guaranteed delivery dates.

Carrier conditions, customs processing, weather, holidays, destination, or circumstances outside our reasonable control may affect delivery times.

### Shipping Cost

BY DERNER currently offers:

**Free standard shipping to eligible United States addresses.**

### Tracking

When tracking is available, customers will receive tracking information after dispatch.

Tracking may take several business days to begin showing movement.

### Customs and Import Processing

Some orders may be fulfilled internationally and may pass through customs or import-processing procedures.

BY DERNER does not describe an order as duty-paid, tax-inclusive, or DDP unless that treatment actually applies.

### Sales Tax

Where BY DERNER is legally required and registered to collect applicable sales tax, the amount will be calculated and displayed during checkout.

### Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, contact:

**info@byderner.com**

### Incorrect Address

Customers are responsible for providing an accurate shipping address.

If you notice an error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed after fulfillment begins.

### Contact

**Email:** info@byderner.com  
**Phone:**+55 (44) 997007878

**Legal Operator:** Rosvita Angela Derner

Rua Pioneiro José Tel, 1124  
Jardim Guaporé
Maringá - PR  
Brazil