Refund policy
Returns & Refunds
**Last updated: September 17, 2026**
BY DERNER offers a **60-day voluntary return policy**, beginning on the date the order is delivered.
This policy applies to eligible orders delivered within the United States and does not limit rights that may apply under applicable law.
### Return Window
You may request a return within:
**60 days of delivery**
### Return Eligibility
To qualify for a voluntary return, products must:
- Be returned within 60 days of delivery
- Be in substantially original condition
- Be free from customer-caused damage
- Include original accessories and packaging where reasonably possible
- Be returned according to instructions provided by BY DERNER
### How to Request a Return
Email:
**info@byderner.com**
Subject:
**Return Request**
Include:
- Order number
- Product being returned
- Reason for return
Our support team aims to respond within **1–2 business days** with return instructions.
Do not ship a return before receiving instructions.
The business address displayed on our website is not necessarily the return-processing location for every order.
### Return Method
**By mail**
### Return Shipping Costs
For voluntary returns resulting from:
- change of mind
- style preference
- sizing preference
- similar reasons
the **customer is responsible for return shipping costs**.
BY DERNER does not currently provide prepaid return labels for voluntary returns.
### Restocking Fee
**No restocking fee.**
### Refunds
Once an eligible return is received and inspected, approved refunds are issued to the original payment method.
We aim to process approved refunds within:
**5–7 business days**
Your bank or payment provider may require additional time.
### Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact:
**info@byderner.com**
Please include:
- order number
- description of the issue
- clear photos or video where appropriate
If the issue is confirmed, BY DERNER will provide an appropriate remedy, which may include:
- replacement
- refund
### Exchanges
We do not currently offer direct exchanges.
If you want another product, size, style, or color, return the eligible original item and place a new order.
### Contact
**Email:** info@byderner.com
**Phone:** +55 (44) 997007878
**Legal Operator:** Rosvita Angela Derner
Rua Pioneiro José Tel, 1124
Jardim Guaporé
Maringá - PR
Brazil
A configuração original já estabelecia 60 dias, by mail, customer pays, no restocking fee e 5–7 business days.
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# 9. 2-YEAR LIMITED WARRANTY
## 2-Year Limited Warranty
**Last updated: September 17, 2026**
BY DERNER provides a **2-year limited commercial warranty against verified manufacturing defects**, beginning on the date the product is delivered.
### What Is Covered
Subject to inspection, this warranty may cover:
- structural manufacturing defects
- defective hardware
- manufacturing-related component failure
- defective clasps, hinges, fasteners, or similar components
- other verified workmanship defects
### What Is Not Covered
Unless otherwise required by applicable law, the warranty does not cover:
- normal wear and tear
- scratches
- cosmetic wear
- normal coating or finish wear
- accidental damage
- impact damage
- bending
- crushing
- misuse
- improper storage
- unauthorized modifications or repairs
- loss
- theft
- inappropriate chemical exposure
- damage caused by use contrary to care instructions
### Warranty Claims
Email:
**info@byderner.com**
Include:
- order number
- description of problem
- clear photos or video
If a covered defect is confirmed, BY DERNER may provide:
- replacement
- refund
- another appropriate remedy